Shipping, Refund, and Return Policy
Shipping Policy
- Order Processing:
Orders are processed within 2-3 business days of receiving payment. Orders placed on weekends or holidays will be processed on the next working day. - Delivery Time:
Delivery typically takes 5-7 business days, depending on your location. Remote areas may require additional time. - Shipping Charges:
- Free shipping on orders above ₹500.
- Tracking Information:
Once your order is shipped, you will receive a tracking link via email or SMS to monitor the status of your shipment. - Incorrect Address:
Ensure your shipping address is correct. We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer.
Refund Policy
- Eligibility for Refunds:
Refunds are available only in the following cases:- You received a damaged product.
- You received the wrong product.
- The product was lost in transit.
- Refund Process:
- Notify us within 7 days of receiving the product to request a refund.
- Provide proof of damage (photos/videos) or any other required information.
- Once your request is approved, the refund will be processed within 7-10 business days to your original payment method.
- Non-Refundable Situations:
- Opened or used products.
- Products returned without prior approval.
- Change of mind after purchase.
Return Policy
- Eligibility for Returns:
Returns are accepted under these conditions:- The product is unused, unopened, and in its original packaging.
- The request is raised within 7 days of delivery.
- Return Process:
- Contact our support team via email or phone to initiate a return.
- Our team will guide you on how to ship the product back to us.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged product).
- Inspection and Approval:
Once we receive the returned product, it will be inspected. If it meets our return criteria, we will issue a replacement or refund as per your preference.
Important Notes:
- No Cancellation After Shipment:
Once the order is shipped, it cannot be canceled. - Final Sale Items:
Certain items may be marked as “final sale” and are not eligible for return or refund. - Contact Support:
For shipping, refund, or return-related inquiries, reach out to us at:- Email: growinch09@gmail.com
- Phone: +91-8282820235
